Agenda
8:00 - 8:30 Registration /Coffee Light Refreshments / Networking
8:30 – 8:45 World Usability Day New England Introduction
8:45 – 9:30 Web Site Design: The Art of Being Nimble - Derek Allard, Gravity Switch, Inc.
9:30 – 10:15 ABC’s of A/B Testing – Eric Deutchmen, Atalasoft, Inc.
10:15 – 10:30 Break/ Networking
10:30 – 11:00 Customer Journey Maps: Breakthroughs to Improving the Patient Experience - Jamie Thomson, Mad*Pow, Inc.
11:00 – Noon Perspectives on Accessibility - John Mule', Essential Computer Care
Noon – 1:15 Lunch with the Presenters
1:15 – 2:00 Accessibility & Assistive Technology, Stephanie Kreseen, Landmark College
2:00 – 3:00 Social Media and Student Success, Mark Greenfield, University of Buffalo
3:00 – 3:15 Break/Networking
3:15 – 4:00 Fostering a Culture of Lean Methods and Continuous Improvement, Jeff Glaze, ERP Center for Excellence, Inc.
4:00 - 4:10 Wrap up
4:10 - 4:30 Staying connected / Networking